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Plan Your Visit
FAQ
A few quick things to know so your visit is fast, smooth, and your car leaves looking its absolute best.
FAQ
1. How do I book a car wash?
Book online in under a minute: choose your package, add any extras and pick a time. You can also book on WeChat or simply walk in.
2. Do you accept walk-ins?
Yes, walk-ins are always welcome. Booking ahead online or on WeChat guarantees your time slot.
3. How should I prepare my vehicle?
Please remove valuables and loose items from the seats and trunk, and empty all cupholders before arriving.
4. Where are you, and what happens when I arrive?
Pull up to 1A-50 Don Park Rd, Markham. Our team will greet you, confirm your service and direct you to the right bay.
5. How long will my service take?
Basic Exterior or Interior: 20–30 min. Daily Fast Wash: 40 min–1 hr. Premium: from 1.5–2.5 hrs. Signature: from 2.5–4 hrs. Add-ons may add time.
6. How does Self-Service work?
Self-Service A ($45) and B ($65) give you a 60-minute bay for any vehicle. Overtime is $10 per extra 10 minutes, and you are welcome to bring your own products.
7. What is the Winter Wash Monthly Pass?
$88 covers one month of daily exterior washes, starting from the day you buy it — no appointment needed, and group sign-ups are welcome. Available until March 31, 2027.
8. How do I earn and use X-Credits?
Join our free Loyalty program and earn 10 X-Credits with every booking, plus bonus X-Credits when you sign up and follow us on Instagram. Every 50 X-Credits takes $10 off, and 500 X-Credits get you CA$120 off. X-Credits expire if you don’t book with us for 12 months.
9. Do you charge extra for pet hair?
Excessive pet hair removal is charged as an add-on, starting at $35.
10. What is your cancellation policy?
You can cancel your appointment free of charge up to 2 hours before the scheduled time.
11. What payment methods do you accept?
We accept tap, chip, Apple Pay, Google Pay, and Terminal X member wallet payments.
12. Do you operate in bad weather?
We wash vehicles rain or shine. Outdoor detailing services may be rescheduled during severe weather.
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