Privacy Policy
Last updated: November 8, 2026
Terminal X Auto Detailing Inc. (“Terminal X”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit terminalxwash.ca, book a service, join our Loyalty, Referral or Membership programs, or visit our shop at 1A-50 Don Park Rd, Markham, Ontario, and how we use, share and protect it. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Contact details – name, phone number and email address.
Vehicle details – make, model, colour, licence plate, and notes or photos of the vehicle’s condition.
Booking details – services, dates, times, preferences and any notes you give us.
Account and program details – your account login, X-Credit balance, referral activity, membership plan, prepaid balance and transaction history.
Payment details – payment is normally made in person at the shop. If you pay online, payments are handled by our payment providers and we do not store full card numbers.
Communications – calls, emails, texts, WhatsApp or WeChat messages you send us.
Website data – IP address, browser and device information, pages visited and cookies, collected by our website platform and analytics tools.
Photos and video – vehicle photos taken before, during and after service. Our premises may be monitored by security cameras.
2. How We Use Your Information
To book, confirm and remind you about appointments and to carry out the services you request.
To manage your account, X-Credits, referral rewards, membership plan and prepaid balance.
To contact you about your vehicle, your booking or a customer service request.
To process payments, keep business records and meet legal, tax and accounting obligations.
To protect our customers, staff and premises, and to handle damage claims or disputes.
To understand how our website is used and improve our services.
To send you news and offers, only with your consent. You can unsubscribe at any time using the link in our emails or by contacting us.
3. Consent
By giving us your information or using our website and services, you agree to the uses described in this policy. You may withdraw your consent at any time, subject to legal or contractual limits. If you do, we may not be able to provide some services, such as online booking or loyalty rewards.
4. Sharing Your Information
We do not sell your personal information. We share it only when needed:
With service providers that help us run our business, such as our website and online booking platform, payment processors, email and messaging services, and the scheduling tools our staff use to manage bookings.
With insurers, professional advisers or authorities when required by law or to handle a claim.
With a buyer or successor if our business is sold or reorganized.
Some of our service providers may store information outside Canada, for example in the United States, where it may be subject to the laws of that country.
5. Photos and Marketing
We will not use photos that identify you or your licence plate in our advertising without your consent.
6. Cookies and Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, measure traffic and measure our online advertising (for example, Google and Meta ads). You can block or delete cookies in your browser settings, and you can manage non-essential cookies through our cookie banner where it is shown. Some site features may not work without cookies.
7. How Long We Keep Information
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymize it.
8. How We Protect Information
We use reasonable physical, organizational and technical safeguards to protect your information, and only staff who need it to do their work can access it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent. Contact us using the details below and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
12. Contact Us
Terminal X Auto Detailing Inc.
1A-50 Don Park Rd, Markham, Ontario, L3R 1J3
Phone: 437-869-5188
Email: terminalx0526@gmail.com